Report Cams Down and Forum Errors

Report cams up/down or if you need technical assistance.
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SueB
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Re: Report Cams Down and Forum Errors

Post by SueB » Thu Jan 24, 2019 7:49 am

SueB wrote:
Thu Jan 24, 2019 7:23 am
Just to add to my previous post which obviously made it....but before that actually posted I received this error message after hitting the submit button the first time.....plus I am having problems uploading s'caps......so guess I don't have a s'cap to attach here. So the error message said: 'Post Review - At least one new post has been made to this topic. You may wish to review your post in light of this.'


This is my 2nd try on this post.
I just re-booted my computer and was able to post with s'caps, so I guess I am good for now. Not sure why I had so many problems this morning....everything was working fine for me last night.

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Re: Report Cams Down and Forum Errors

Post by Jean » Thu Jan 24, 2019 9:32 am

9:31am........Just to add to Sue's post re. Delta2..........I've tried 2 or 3 times to make a post and it isn't working. Keeps wanting me to log in but I already am logged in. Every time I write something and hit the submit button it gives me the message to log in.
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JudyB
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Re: Report Cams Down and Forum Errors

Post by JudyB » Thu Jan 24, 2019 1:37 pm

Hi Lynne, Sue, Jean - and everyone else who may be having similar problems.

David Hathaway did an update to the forum software late last night - and there may be some settings that we had customized that got lost along the way.

1) I've heard from several people (including me) who had to log in several times (checking the "remember me" box each time) before the forum started remembering them. For now I want to see if that does resolve itself before I try searching the configuration files. If you are still needing to log in every time after logging out and maybe rebooting the computer, please let me know and I'll do some research on that.

2) When we first installed the software (or maybe after we did the first update back a year ago), we needed to add a patch so attachments worked correctly. If I remember the issue correctly, part of the problem was that you'd lose your pictures if you edited your post - and I know many observers edit their posts a couple of times to add new information, rather than making a new post. I understood that was supposed to be fixed in one of the updates that was included in what David Hathaway ran last night - but maybe it wasn't and we may need to re-do that patch. I know what I'm looking for, so I'll do some testing in the Practice thread and see if I can duplicate what you've been experiencing.

2a) I was assuming that the issues with adding screenshots involved attachments - if any of you are having trouble adding pictures using IMG tags, please let me know that so I can also check on that.

3) It occurs to me that we may need to resynchronize the attachments - when DH did that after the first attempt at the update, it seemed to solve the problem of pictures showing up where they don't belong. I'll see if the attachments panel recommends we do that, and do it if it appears to be out of sync.

4) A feature of the software is you can set it so it lets you know if anyone else has posted while you are typing a post - that's useful for "Make 30 Words out of a Word" and other threads in the Games Room area, but I think we had it turned off everywhere else. I'll do some spot checking and see if it is now turned on.

I will mention that I've got a cold and am doing more dozing than working on the computer, so I may not see additional comments immediately. I will check on everything as soon as I can. Thanks for your patience, and we will get all this sorted out as fast as we can.

Added - the Forum just asked me to log in again so I could post (which it hadn't done on my previous post) - and once I logged in, my post was gone. Happily using the back button got me back to where my nice long post was - and I've now copied it to my clipboard!

Lynne wrote:
Thu Jan 24, 2019 7:42 am
Good Morning,
I just posted at WR forum, but could not add scaps. "HTTP Error" message appeared. I tried a couple of times. Don't know if problem is at my end or with the HWF server.
Thanks.
SueB wrote:
Thu Jan 24, 2019 7:49 am
SueB wrote:
Thu Jan 24, 2019 7:23 am
Just to add to my previous post which obviously made it....but before that actually posted I received this error message after hitting the submit button the first time.....plus I am having problems uploading s'caps......so guess I don't have a s'cap to attach here. So the error message said: 'Post Review - At least one new post has been made to this topic. You may wish to review your post in light of this.'


This is my 2nd try on this post.
I just re-booted my computer and was able to post with s'caps, so I guess I am good for now. Not sure why I had so many problems this morning....everything was working fine for me last night.
Jean wrote:
Thu Jan 24, 2019 9:32 am
9:31am........Just to add to Sue's post re. Delta2..........I've tried 2 or 3 times to make a post and it isn't working. Keeps wanting me to log in but I already am logged in. Every time I write something and hit the submit button it gives me the message to log in.

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Re: Report Cams Down and Forum Errors

Post by JudyB » Thu Jan 24, 2019 3:09 pm

Hi everyone! Here's an update on the issues from my post above, with some requests for additional details. My new comments are in purple so they'll be easier to see. (Besides, I like purple!)

1) I've heard from several people (including me) who had to log in several times (checking the "remember me" box each time) before the forum started remembering them. For now I want to see if that does resolve itself before I try searching the configuration files. If you are still needing to log in every time after logging out and maybe rebooting the computer, please let me know and I'll do some research on that.
~ ~ All the "remember me" settings in config files are set properly. I'm guessing this may be an issue with cookies or the computer's cache, and should resolve itself in a day or so (possibly sooner if you reboot your computer). I did not quickly find reports of this being an issue for other forums - though I did discover that some users have more issues with Chrome than with Firefox. If anyone is still having the issue after a day or so, please do let me know, and I'll do more research.
~ ~ ADDED: When I went to open a second window to get a link for my response to issue 2, I needed to log in again - so there is still something clearly going on here. I've been in and out at least a dozen times lately without needing to log in, so I'm not sure what the trigger is. All clues are welcome!


2) When we first installed the software (or maybe after we did the first update back a year ago), we needed to add a patch so attachments worked correctly. If I remember the issue correctly, part of the problem was that you'd lose your pictures if you edited your post - and I know many observers edit their posts a couple of times to add new information, rather than making a new post. I understood that was supposed to be fixed in one of the updates that was included in what David Hathaway ran last night - but maybe it wasn't and we may need to re-do that patch. I know what I'm looking for, so I'll do some testing in the Practice thread and see if I can duplicate what you've been experiencing.
~ ~ I was unable to duplicate this - here's the thread where I tried - viewtopic.php?p=145669#p145669; if anyo ... . Thanks!

2a) I was assuming that the issues with adding screenshots involved attachments - if any of you are having trouble adding pictures using IMG tags, please let me know that so I can also check on that.

3) It occurs to me that we may need to resynchronize the attachments - when DH did that after the first attempt at the update, it seemed to solve the problem of pictures showing up where they don't belong. I'll see if the attachments panel recommends we do that, and do it if it appears to be out of sync.
~ ~ I looked and the attachments panel didn't say it was out of sync; DH may have done that after he did the update.

4) A feature of the software is you can set it so it lets you know if anyone else has posted while you are typing a post - that's useful for "Make 30 Words out of a Word" and other threads in the Games Room area, but I think we had it turned off everywhere else. I'll do some spot checking and see if it is now turned on.
~ ~ If people are still seeing this anywhere but the Games Room, please tell me which forum or thread is showing this; I checked a couple of active forums and it was turned off - but there's no easy way for me to check all forums (or if there is, I haven't found it yet!). Thanks!

I will mention that I've got a cold and am doing more dozing than working on the computer, so I may not see additional comments immediately. I will check on everything as soon as I can. Thanks for your patience, and we will get all this sorted out as fast as we can.

Added - the Forum just asked me to log in again so I could post (which it hadn't done on my previous post) - and once I logged in, my post was gone. Happily using the back button got me back to where my nice long post was - and I've now copied it to my clipboard!


Please let me know if you discover anything else that's not working as well as it did before the update, and I'll see what I can do - though maybe not until tomorrow. :)

Thanks!

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Re: Report Cams Down and Forum Errors

Post by SueB » Fri Jan 25, 2019 12:22 pm

Hi All! JudyB, I've noticed today that it seems I am being automatically logged off after about 10 minutes of inactivity. Not sure if that is a setting or not that can be changed, but previously I am pretty sure it was longer than that, maybe even 30 minutes or more. Unfortunately sometimes when I'm on cams and things are happening I don't get back to posting for a little bit so having the extended time on my log in is nice.

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Re: Report Cams Down and Forum Errors

Post by Jean » Fri Jan 25, 2019 1:27 pm

1:25pm.............I was on the Delta2 cams for a while...........I had to log in every single time I wanted to make a post............and it wasn't 10 minutes between posts as in Sue's post. I had to log in twice at times. And sometimes the posting came up without the boxes needed to make the post, so had to log in again there. If I wanted to edit or change anything, or to even sign of the zoomer cams I had to log in then too.
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Re: Report Cams Down and Forum Errors

Post by JudyB » Fri Jan 25, 2019 3:17 pm

SueB wrote:
Fri Jan 25, 2019 12:22 pm
Hi All! JudyB, I've noticed today that it seems I am being automatically logged off after about 10 minutes of inactivity. Not sure if that is a setting or not that can be changed, but previously I am pretty sure it was longer than that, maybe even 30 minutes or more. Unfortunately sometimes when I'm on cams and things are happening I don't get back to posting for a little bit so having the extended time on my log in is nice.
Jean wrote:
Fri Jan 25, 2019 1:27 pm
1:25pm.............I was on the Delta2 cams for a while...........I had to log in every single time I wanted to make a post............and it wasn't 10 minutes between posts as in Sue's post. I had to log in twice at times. And sometimes the posting came up without the boxes needed to make the post, so had to log in again there. If I wanted to edit or change anything, or to even sign of the zoomer cams I had to log in then too.
Around 11:50 am I tried purging the forum's cache - it was something that was suggested for an issue that seemed somewhat similar. Unfortunately, your posts were after that - though maybe you would need to log out and close the browser before it takes effect. I needed to sign in earlier today when I first checked in around that time, but haven't since then. I'll keep looking for other things to try.

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Re: Report Cams Down and Forum Errors

Post by Kitcat11848 » Fri Jan 25, 2019 6:45 pm

Judy, I’ve been booted off and had to log back in several times today; I had the “remember me” box checked. I’m not really sure of any particular reason or timing. At Berry College today, I was posting and noticed Bev was too but then all of a sudden her s’caps and posts disappeared. We both thought it strange. Maybe that’s when you purged the cache?
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Re: Report Cams Down and Forum Errors

Post by SueB » Sat Jan 26, 2019 7:18 am

7:17 am - Good Morning All! The Embedded cams at Delta2 are quite a bit behind real time.....normally the W Cam is right on but is now at least 1 1/2 minutes behind, and the E Cam is about 30 seconds behind, which is normal, but wondering if we can get them in sync with real time.

7:40 am - Edit: The W Embedded cam is now at least 3 minutes behind.

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Re: Report Cams Down and Forum Errors

Post by JudyB » Sat Jan 26, 2019 10:51 am

SueB wrote:
Sat Jan 26, 2019 7:18 am
7:17 am - Good Morning All! The Embedded cams at Delta2 are quite a bit behind real time.....normally the W Cam is right on but is now at least 1 1/2 minutes behind, and the E Cam is about 30 seconds behind, which is normal, but wondering if we can get them in sync with real time.

7:40 am - Edit: The W Embedded cam is now at least 3 minutes behind.
10:44 pm
Thanks, Sue! I just saw your message and brought up the embedded cams - and I love it when the still image has an eagle!
20190126_001.jpg

To the matter at hand, the embedded cams were going on and off when I got there, which made me suspect that Ken might be doing something. They now appear to both be streaming smoothly now, a little over 20 seconds apart. I'll try to check again in a little while.

Are you (and/or others) still having trouble staying logged in? I'm thinking clearing your browser cache for the last few days may help - and if it is a cache issue, it really should sort itself out after a day or two. I haven't had to log in yet today, and have checked the forum with both my desktop computer and my phone.

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Re: Report Cams Down and Forum Errors

Post by Jean » Sat Jan 26, 2019 2:36 pm

2:34pm...........Still having posting issues at Delta2..........same as yesterday. As there are at least 2 of us having some sort of problem now it is hard to think this is simply a "cache" issue. But I have done this and will see if it makes any difference. Every time I tried to make a post I had to log in first, then refresh and start again just to get s'caps to appear in the posting spots.
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Re: Report Cams Down and Forum Errors

Post by JudyB » Sat Jan 26, 2019 3:44 pm

Jean wrote:
Sat Jan 26, 2019 2:36 pm
2:34pm...........Still having posting issues at Delta2..........same as yesterday. As there are at least 2 of us having some sort of problem now it is hard to think this is simply a "cache" issue. Every time I tried to make a post I had to log in first, then refresh and start again just to get s'caps to appear in the posting spots.
From what I'm finding on the phpBB website, this doesn't seem to be a common problem after the type of update we just did - but I did find one other person who had something similar and found a solution that worked for him; I've sent an email to David Hathaway asking if he know of a reason why I can't try what that guy tried (it involves changing the security setting for cookies, which may mean that everyone will need to log in once more if we try it). It is the weekend, so I may not try this until Monday - and I'm continuing to look for fixed I dare try without running them by him. :roll:

Added -
DH said go for it - so I'm going to give it a try! Like me, he had a recollection that we'd done something a bit unusual in that area before.

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Re: Report Cams Down and Forum Errors

Post by IrishEyes » Sat Jan 26, 2019 4:14 pm

JudyB wrote:
Sat Jan 26, 2019 3:44 pm
Jean wrote:
Sat Jan 26, 2019 2:36 pm
2:34pm...........Still having posting issues at Delta2..........same as yesterday. As there are at least 2 of us having some sort of problem now it is hard to think this is simply a "cache" issue. Every time I tried to make a post I had to log in first, then refresh and start again just to get s'caps to appear in the posting spots.
From what I'm finding on the phpBB website, this doesn't seem to be a common problem after the type of update we just did - but I did find one other person who had something similar and found a solution that worked for him; I've sent an email to David Hathaway asking if he know of a reason why I can't try what that guy tried (it involves changing the security setting for cookies, which may mean that everyone will need to log in once more if we try it). It is the weekend, so I may not try this until Monday - and I'm continuing to look for fixed I dare try without running them by him. :roll:

Added -
DH said go for it - so I'm going to give it a try! Like me, he had a recollection that we'd done something a bit unusual in that area before.
I am thinking that is why I just had to log in just now !
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Re: Report Cams Down and Forum Errors

Post by JudyB » Sat Jan 26, 2019 4:53 pm

IrishEyes wrote:
Sat Jan 26, 2019 4:14 pm

I am thinking that is why I just had to log in just now !
I think so, Bev - and hopefully you won’t need to log in again for a long time!

Everyone - please let me know if this is working. Thanks!

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Re: Report Cams Down and Forum Errors

Post by IrishEyes » Sat Jan 26, 2019 4:58 pm

JudyB wrote:
Sat Jan 26, 2019 4:53 pm
IrishEyes wrote:
Sat Jan 26, 2019 4:14 pm

I am thinking that is why I just had to log in just now !
I think so, Bev - and hopefully you won’t need to log in again for a long time!

Everyone - please let me know if this is working. Thanks!
Thanks Judy :hug: .....Me too ! All seems good so far :luck:
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Re: Report Cams Down and Forum Errors

Post by Jean » Sat Jan 26, 2019 5:42 pm

:40pm...........Sorry to report that nothing was any better at Delta2 tonight. Needed to refresh every time I made a post. Still the same issues with posting as before. And I even needed to refresh and log in again to make this post here on the tech thread. And yes, I have cleared all my caches.
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Re: Report Cams Down and Forum Errors

Post by gemini » Sat Jan 26, 2019 5:55 pm

SR north cam is running 11 minutes behind on real time." I refreshed a couple of times still the same. The sound is drifting in and out and spinning circle pops up briefly every second - I suspect that is why the time is falling behind
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Re: Report Cams Down and Forum Errors

Post by JudyB » Sat Jan 26, 2019 6:19 pm

Jean wrote:
Sat Jan 26, 2019 5:42 pm
:40pm...........Sorry to report that nothing was any better at Delta2 tonight. Needed to refresh every time I made a post. Still the same issues with posting as before. And I even needed to refresh and log in again to make this post here on the tech thread. And yes, I have cleared all my caches.
Drat! Which browser do you use for posting, Jean? Do you have another one you could try for a day or two in case it’s browser-related?

Will anyone else who is still having problems please let me know which browser you’re using - either post here or send me a PM.

If you notice someone posting on another thread that they are having trouble staying logged in, can you please let me know, either by posting a link here or sending me a PM or something.

At this point I don’t actually know there is anyone who can sign in and stay in, either before or after the tweak I made this afternoon. I am committed to getting this fixed - no matter how many or how few people are affected. And I think it would help narrow down the possible causes if I could find some differences in the settings of those who are having trouble and those who aren’t.

Thanks for your help - and I’m calling it a night. Good night everyone!

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Re: Report Cams Down and Forum Errors

Post by JudyB » Sat Jan 26, 2019 6:25 pm

gemini wrote:
Sat Jan 26, 2019 5:55 pm
SR north cam is running 11 minutes behind on real time." I refreshed a couple of times still the same. The sound is drifting in and out and spinning circle pops up briefly every second - I suspect that is why the time is falling behind
Sent a text to Ken - hopefully a reboot on his end will help.

Good night everyone!

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Re: Report Cams Down and Forum Errors

Post by Kitcat11848 » Sat Jan 26, 2019 7:30 pm

Judy, I am having lots of trouble tonight getting kicked off and I have to log in each time before posting.
AKA: Marianne

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Re: Report Cams Down and Forum Errors

Post by Jean » Sat Jan 26, 2019 9:06 pm

Judy, I am using IE for the forum itself and Google Chrome to get the embedded cams. IE has been fine up til now. And Marianne's post sounds just like what we were experiencing at Delta. I think both Sue and Sandy had troubles at times today too, but don't know what they are using...........I will ask them.
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Re: Report Cams Down and Forum Errors

Post by Sandy_W » Sun Jan 27, 2019 4:41 am

Thanks for hanging in there to find a fix, Judy. Referring to what Jean wrote, I use Google Chrome for embedded cams and the forum. Of course use IE for the zoomer cams. I will try FireFox today to see if there is any difference.

6:35 am today: I just attempted a post on the Trio forum a few minutes ago and experienced the log in issue of logging in again to allow the post. Last evening at Delta, had the same log in issue plus another one: the General Error and ended up posting a post twice attempting to make the error go away. The General Error happened twice and can't remember the number with the log in issue...maybe three times over almost an hour of posting. Maybe twice during the day did I experience the log in issue on the Delta forum but none on the Trio forum.

Edit: I just cleared my cache in Chrome and will track today what happens to see if it helps.
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Re: Report Cams Down and Forum Errors

Post by SueB » Sun Jan 27, 2019 4:55 am

Hi JudyB! I use Google Chrome for posting on the forum. I am able to log in once and post without having to log in again, as long as I don’t wait 10 minutes between posts. I started testing this yesterday. I was good posting with lapses of 5 and 7 minutes between posts without having to log in again, but waited 10 minutes between posts and then had to log in again.

I had not cleared my cache until last night so will see if that helps today.

Edit: I’m using Safari to post this and had to log in a 2nd time before the post would submit.

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Re: Report Cams Down and Forum Errors

Post by IrishEyes » Sun Jan 27, 2019 5:40 am

Good Morning Judy and everyone ... hope you rested well Judy and thanks for all you are doing :huggie:

I am using Safari to report on the forum and for all my s'caps.. I just finished reporting on 8 nests .. adding s'caps also and happily I didn't have a problem.. :luck: I don't!


On another note... The embedded cams are down at H Mills ... the direct access zoomer ones are streaming .. It its still early in BC but I am going to send Ken an email about the H Mills cams !

ADDED ..The Surrey Reserve S Cam is down and the N one is struggling .. I will add that to my e-mail to ken
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Re: Report Cams Down and Forum Errors

Post by Sandy_W » Sun Jan 27, 2019 6:28 am

6:27 am the embedded cams at Delta 2 have been offline for 13 minutes as of this post. Have watched this morning and both cams have gone offline then back online repeatedly.
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Re: Report Cams Down and Forum Errors

Post by IrishEyes » Sun Jan 27, 2019 6:48 am

6:46a 'It seems there is a problem with all the HWF Embedded Cams ... I notified Ken .!

BBL... Going to my grandsons music recital soon... :)
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Re: Report Cams Down and Forum Errors

Post by Sandy_W » Sun Jan 27, 2019 7:40 am

IrishEyes wrote:
Sun Jan 27, 2019 6:48 am
6:46a 'It seems there is a problem with all the HWF Embedded Cams ... I notified Ken .!

BBL... Going to my grandsons music recital soon... :)
Thanks IrishEyes for notifying Ken as the Delta 2 cams are still down.
“Eagles: When they walk, they stumble. They are not what one would call graceful. They were not designed to walk. They fly. And when they fly, oh, how they fly, so free, so graceful. They see from the sky what we never see.” – Unknown

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Re: Report Cams Down and Forum Errors

Post by Lynne » Sun Jan 27, 2019 7:54 am

Good Morning,
7:45am - cams not streaming at WR, they cam on for a brief glimpse and then went off again.

Thanks

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Re: Report Cams Down and Forum Errors

Post by Yolande » Sun Jan 27, 2019 8:35 am

Morning! Bev reported the embedded cams down at HM - then posted in the forum that they had cut in. However, they are down now ...PTZs are both up!

ADD: Re the previous discussion - I was having a problem posting in the forum on Friday - having to log in each time I posted, or tried to add to a post. But, no problem yesterday or this morning.

I use Chrome to log in to the forum, and IE for the PTZ cams.

ADD: 8:39am embedded cams at HM just came up, but cutting in and out.

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Re: Report Cams Down and Forum Errors

Post by JudyB » Sun Jan 27, 2019 9:28 am

9:27 am
I sent Ken a text to follow up on Bev's emails - sometimes he sees those faster.

I need to do some other things, then will be back to review the new info everyone is providing (thanks!!) regarding issues logging in.


Update - 9:40 am - heard from Ken - he'll be checking on the cams soon.

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